Monitoring
Keeping track of how well people and/or groups are doing in order to make improvements.
Persuasion
Talking people into changing their minds or their behavior.
Management of Personnel Resources
Selecting and managing the best workers for a job.
Administration and Management
Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
Critical Thinking
Thinking about the pros and cons of different ways to solve a problem.
Time Management
Managing your time and the time of other people.
Psychology
Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.
English Language
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Reading Comprehension
Reading work-related information.
Writing
Writing things for co-workers or customers.
Speaking
Talking to others.
Active Listening
Listening to others, not interrupting, and asking good questions.
Coordination
Changing what is done based on other people's actions.
Systems Evaluation
Measuring how well a system is working and how to improve it.
Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Computers and Electronics
Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
Negotiation
Bringing people together to solve differences.
Social Perceptiveness
Understanding people's reactions.
Service Orientation
Looking for ways to help people.
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